Frequently Asked Questions FAQ

An EORI number is the identification number used by EU enterprises for import/export customs clearance; a VAT number is the value-added tax number. B2B imports usually require the consignee to provide EORI/VAT; under B2C or DDP terms, Fuxin can assist with the process.

UK import VAT is generally calculated on goods value + freight + duties, at a rate of 20%. Under DDP terms, Fuxin can pay on your behalf and reflect it in the settlement statement; B2B customers can deduct it using their own VAT number.

Freight typically consists of first-leg pickup/delivery to warehouse, export customs declaration, international main-line transport, destination-country customs clearance and duties, and last-mile delivery. Factors affecting the quote include cargo weight and volume, transport mode (air/sea/rail), origin and destination, time requirements, and whether DDP tax payment is needed. The formal Fuxin quotation prevails.

Volumetric weight (dimensional weight) is generally calculated as length×width×height(cm)÷6000 (common for air freight, with slight variations by channel). The chargeable weight is the greater of actual gross weight and volumetric weight. Fuxin will clearly state the chargeable weight in its quotation to avoid disputes.

Under DDP (Delivered Duty Paid) terms, the quote usually includes freight, customs clearance and estimated duties; under DDU terms it excludes destination-country taxes, which the consignee bears. Fuxin strives for transparent pricing; fuel surcharges and clearance miscellaneous fees are listed in the quotation. We recommend confirming the cost structure before placing an order.

FCL (Full Container Load) is priced per container, with a unit price usually lower than LCL (Less than Container Load); LCL is charged by volume/weight and suits small-batch cargo under a full container. The exact spread depends on route, season and volume; contact Fuxin for a comparative quote.

You can submit an inquiry on the website, or contact customer service or your account manager for a formal quotation. Annual partners and stable-volume customers can enjoy value-added services such as contract pricing, priority booking, and monthly billing; specific discounts are negotiated based on route and volume.

China–Europe air door-to-door is about 5–10 days; sea FCL to port about 25–35 days, door-to-door about 35–50 days; China–Europe rail (block train) about 15–25 days. Actual transit is affected by origin, destination, flight/vessel schedules and clearance efficiency.

Base transit is similar; differences mainly come from destination-country clearance speed and last-mile distance. Because of its independent clearance system, the UK door-to-door is slightly longer by 1–3 days; Germany, France and Poland have higher clearance efficiency and mature delivery networks, so overall transit is more stable.

Log in to Fuxin's MyLink system or the website query portal, enter the tracking number to see current status, history and ETA; key milestones (departure, arrival, clearance, delivery, signing) are also pushed automatically.

Main factors include flight/vessel frequency, customs inspection, destination holidays, extreme weather, remoteness of the delivery address, and document completeness. Fuxin uses MyLink to warn of anomalies and coordinate handling.

Yes. For time-sensitive cargo you can choose direct air freight, international express or express parcel via dedicated lines; Fuxin can also coordinate priority space based on volume and peak demand. Contact customer service for specific transit and quotes.

Usually commercial invoice, packing list, bill of lading/waybill, EORI number (B2B), product description and HS code; some goods also need import license, CE/UKCA certification, certificate of origin, etc. Fuxin will help customers compile the document checklist in advance.

EORI is the EU import/export clearance ID, and VAT is the value-added tax number. B2B imports are usually provided by the consignee; under B2C or DDP, Fuxin can assist. Customers can apply to the destination country's tax/customs authority; Fuxin can provide guidance.

Duty = dutiable value × applicable rate; some goods are also subject to VAT. DDP (Delivered Duty Paid): the shipper bears taxes and duties for smoother clearance; DDU (Delivered Duty Unpaid): the consignee pays. Fuxin can handle both.

Electronics, machinery, toys, personal protective equipment, building materials, etc. entering the EU/UK usually require CE (EU) or UKCA (UK) certification and corresponding technical files. Missing certification may lead to detention; Fuxin will flag compliance requirements in advance.

Fuxin's clearance team will promptly cooperate with customs to supplement documents and explain the goods; if certification or declaration issues are involved, we assist the customer with rectification or formalities to minimize processing time and demurrage costs.

Yes. Fuxin operates self-owned bonded warehouses and local clearance teams in the UK, France, Germany and Poland, providing one-stop services including import clearance, DDP duty/VAT payment, and inspection coordination, with deep knowledge of each country's customs rules.

Fuxin has self-owned bonded warehouses and local operations teams in the UK, offering air, sea, rail and multi-channel entry into the UK, supporting DDP/DDU, FBA, overseas warehousing, returns handling and other full-link services.

Major Chinese airports flying direct or via connection to London take about 1–2 days in transit; door-to-door about 5–8 days, depending on flight and clearance efficiency.

From Chinese ports to major UK ports such as Felixstowe and Southampton about 25–35 days; door-to-door about 35–50 days.

It covers the whole of the UK including London, Manchester, Birmingham, Liverpool, Leeds, Glasgow, Edinburgh, Belfast, as well as remote areas such as the Channel Islands.

Fuxin provides one-stop services from China to Amazon UK warehouses: first-leg transport, clearance, VAT payment on behalf, and delivery appointment, supporting air/sea/rail/multi-channel.

Fuxin's self-owned UK warehouse provides storage, relabeling, drop-shipping, returns handling, QC, and transshipment/distribution services, helping sellers improve local delivery speed and customer experience.

After Brexit, the UK has an independent tariff and VAT system; goods entering the UK require separate clearance; Northern Ireland has special arrangements under the Northern Ireland Protocol. Fuxin provides compliance advice based on the nature of the goods.

Commercial invoice, packing list, EORI number, VAT number (B2B), product description and HS code. Some goods require import license, CE/UKCA certification, etc.

Under DDP terms, Fuxin can pay UK import VAT and duties on your behalf and itemize them in the settlement, so you don't need to deal with HMRC directly.

It suits cross-border e-commerce sellers, FBA sellers, traditional trading companies, manufacturing exporters, personal-effects/relocation customers, and businesses needing local storage and distribution in the UK.

Products with batteries (including lithium batteries) must be packed as dangerous or restricted goods, with MSDS, UN38.3, air transport identification reports, etc. Fuxin has dedicated channels for air, rail and sea of battery-containing cargo.

Yes, but they are Class 9 dangerous goods and must use UN-certified packaging, hazard labels, and dangerous-goods declaration. Fuxin can arrange battery shipping compliant with IATA/IMDG rules.

Yes, but you must confirm ingredient safety, provide MSDS and identification reports, and pack per chemical/dangerous-goods rules. Some channels restrict liquids and powders; Fuxin will match the right channel.

Magnetized products (speakers, motors, magnetic toys, etc.) require magnetic inspection for air freight to ensure field strength meets aviation safety standards. Rail and sea restrictions are relatively looser.

Oversized/overweight cargo requires advance confirmation of handling equipment, vehicle dimensions, road weight limits and permits. Fuxin can provide open-top, flat-rack, framework containers and special truck solutions.

Yes. Fuxin provides cold-chain air freight, refrigerated container sea/rail, and temperature-controlled truck delivery with full temperature monitoring, suitable for food, pharmaceuticals, biological products, etc.

Dangerous goods are divided into 9 classes by UN standards, including explosives, gases, flammable liquids, oxidizers, toxic substances, radioactive materials, corrosives, miscellaneous dangerous goods, etc. Packaging, labeling and transport requirements differ by class.

No. Fuxin strictly complies with customs and IP laws of all countries and does not accept counterfeit, infringing or prohibited goods. If found, we will cooperate with customs and reserve the right to pursue liability.

Animal and plant products must meet EU quarantine requirements, providing quarantine certificates, health certificates, certificates of origin, etc.; some products are prohibited or restricted. Confirm market access in advance.

Yes, but they must meet the destination country's environmental and safety standards; some used machinery requires pre-shipment inspection (e.g., CCIC). Fuxin can assist with documents and clearance.

Yes. Fuxin's China–Europe lines support Door-to-Door service covering domestic pickup, export declaration, international transport, destination clearance, duty payment and last-mile delivery.

Yes. Fuxin has partner fleets in major Chinese ports and cities, providing factory/warehouse pickup, packing, labeling and container loading.

If loss or damage occurs, the responsible party and insurance status must be confirmed first. Insured cargo is settled per the insurance policy; uninsured per transport terms and law. Fuxin assists customers in gathering evidence and filing claims.

Typical flow: inquiry & quote → confirm plan → submit documents → pickup/delivery to warehouse → export declaration → international transport → destination clearance → last-mile delivery → sign-off → settlement & invoicing.

Fuxin can issue VAT ordinary invoices, VAT special invoices, as well as proforma invoices and commercial invoices related to international transport, handled per business type and customer needs.

You can reach Fuxin's support team via website message, phone, email, WeChat or the MyLink system. For large or complex projects, a dedicated account manager can be assigned for one-on-one support.

Founded in 2006, Fuxin International Logistics has focused on China–Europe cross-border logistics for nearly 20 years, serving over 100,000 customers, with nine self-owned bonded warehouses in the UK, France, Germany and Poland.

Core advantages include: full-link self-operation across China–Europe, nine self-owned bonded warehouses in the UK/France/Germany/Poland, multi-channel capacity (air/sea/rail/truck/express), the MyLink digital system, a professional clearance team, and 20 years of industry experience.

MyLink is Fuxin's self-developed logistics management system, supporting online ordering, order management, shipment tracking, cost inquiry, data reporting and API integration, enabling full visibility of the logistics process.

Log in to MyLink (mylink.fuxinscm.com) or the website query portal, enter the tracking number to see the current node, history and ETA.

Yes. Fuxin provides API and EDI interfaces to connect with customers' ERP, WMS and e-commerce platforms, enabling automatic order sync, tracking feedback and inventory linkage.

Through MyLink reports, customers can analyze transport cost, transit time, route performance and exception rates, helping optimize supply-chain decisions and inventory layout.

MyLink supports online upload, storage and query of invoices, packing lists, customs declarations, bills of lading/waybills, reducing paper documents and improving collaboration efficiency.

Yes. MyLink supports automatic notifications at key milestones such as departure, arrival, clearance complete, out for delivery, and signing, pushed via email, SMS or system messages.

Fuxin values customer data security; MyLink uses permission management, data encryption and operation logs to protect customers' business and logistics data.

Yes. MyLink supports web access; mobile experience will continue to be optimized so customers can track, order and communicate anytime, anywhere.

Cross-border e-commerce sellers can choose European line parcels, FBA first-leg, overseas warehouse drop-shipping, returns handling, etc. Fuxin's UK, Germany and Poland warehouses support local fulfillment.

B2B trading companies usually have large volume and are sensitive to time and cost; we recommend air/sea/rail FCL or consolidated, combined with DDP/DDU terms. Fuxin can provide long-term contract pricing and credit terms.

The customer bulk-stocks goods in Fuxin's European overseas warehouse; when orders are generated, the warehouse picks, packs, labels and ships directly to the end buyer, enabling local European delivery and shorter transit.

Yes. Fuxin's self-owned European warehouses support return receipt, QC, re-shelving, relabeling, destruction or return to China, helping sellers reduce return costs.

Yes. Based on your products, target market, sales model and budget, Fuxin can provide a customized end-to-end logistics solution from China to Europe, including transport, clearance, warehousing, delivery and returns.

Fuxin's customers include cross-border e-commerce sellers, traditional trading companies, manufacturers, brand exporters, overseas engineering contractors, and personal-effects/relocation customers, totaling over 100,000.

Annual partners enjoy value-added services such as contract pricing, priority booking, dedicated support, monthly billing and custom reports. Specific discounts are negotiated based on estimated volume, route and cooperation depth.

Products suited to overseas warehousing typically feature fast turnover, small size, low return rate and sensitivity to delivery speed. Fuxin can evaluate based on sales forecasts and inventory turnover.

Fuxin's European last-mile partners include DPD, DHL, GLS, UPS, Hermes, Royal Mail and other local couriers, matched to destination, time and cost requirements.

Multi-channel sales need flexible warehousing and delivery networks. Fuxin's European warehouses can connect with Amazon, eBay, standalone sites, offline retail and other channels to fulfill one pool of stock across multiple channels.